Shipping and delivery
Orders are packed within one to two business days after payment clears. You will receive a confirmation when the parcel leaves our studio, followed by tracking details once the carrier scans it.
Standard delivery usually takes three to seven business days depending on the destination. Express options are shown at checkout where the carrier supports them. Remote areas, public holidays and severe weather can add time. Delivery estimates come from the carrier and are not a guarantee.
Shipping is calculated at checkout from the destination and parcel weight. Orders over the published threshold qualify for free standard shipping. A large order may ship in more than one parcel, and each parcel receives its own tracking reference.
Please check the delivery address before submitting your order. If a parcel is returned because the address was incomplete or nobody was available, we will contact you to arrange redelivery. Additional shipping charges may apply.
Duties and taxes are the responsibility of the recipient where they apply. If a parcel is held by customs, the carrier will contact you directly. If tracking has not moved for several business days, contact our support team and we will open a carrier enquiry.