Returns and exchanges
You may return any dress within 30 days of delivery, provided it is unworn, unwashed and still has its tags attached. For hygiene and fit reasons, items that have been worn, altered or laundered cannot be accepted unless they are faulty.
Please contact us before sending anything back so we can provide the correct return address and reference number. Parcels sent without a reference take longer to match to an order. Once the item arrives and is inspected, we will confirm the refund by email.
Refunds are issued to the original payment method within five business days of approval. Original shipping costs are refunded only when the dress was faulty or the wrong item was sent.
If a parcel arrives damaged, keep the packaging and take photographs of the garment and the box. Send them to us within 48 hours so we can raise a claim with the carrier and arrange a replacement or refund.
Return shipping is paid by the customer unless the return is due to our error. Exchanges depend on current stock. If your size or colour is unavailable, we will suggest the closest alternative or issue a refund.